Onboarding category – Table of contents

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Just getting started with your SEEBURGER project? The Onboarding category covers the basics to help you get up and running.

Here is an overview of all posts included in this category:

Onboarding > Introduction

• About SEEBURGER

Onboarding > Tools

• SEEBURGER tools overview
• SEEBURGER Customer Portal
• Service Desk Portal

Onboarding > Processes

• Tickets
  • Ticket creation options
  • Opening tickets via Service Desk Portal
  • Editing tickets
  • Cancelling tickets
• Incident Management
• Change Management
• Escalation & Complaint Management

Onboarding > Contacts & responsibilities

• SEEBURGER contact details
• SEEBURGER Service Desk (Support) contact details
• SEEBURGER departments involved in your project

Onboarding > Knowledge & learning material

• Help resources – Where to find information
• FAQs
  • Where can I find my SLA reports?
  • What contact details does SEEBURGER need from my company and why? (Only relevant for Cloud customers)
  • Where can I check upcoming events such as maintenance or certificate changes? (Only relevant for Cloud customers)
  • Where can I find more FAQs?