Here you will find information about:
- Changes
- Requesting changes
- More information
Changes
Any modification of the existing service. Changes will be routed internally to the appropriate team, potentially triggering them as a project, depending on the case. Change requests are billed based on time and material, the costs are regulated in your contract.
Requesting changes
To request a change, you need to open a ticket. Find more information in this post: Opening tickets via Service Desk Portal
More information
Find more information on Change Management in the following documents available in the Service Desk Portal:
-
Service Desk Portal > Suggested Resources > Service Guideline for SEEBURGER Cloud Services > Chapter 5
-
Service Desk Portal > Suggested Resources > Service Guideline - Customer Information on Technical Support > Chapter 2