We require certain contact details to:
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ensure reliable communication
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provide timely service notifications
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assign the correct service and support contacts
Providing accurate contact information helps us support you efficiently and proactively.
We might ask you for the following contact details:
| Role | Why do we need this contact? |
|---|---|
| SEEBURGER Customer Portal administrator | For creation of company account in the SEEBURGER Customer Portal and as a contact person who can add other mandatory contacts in the SEEBURGER Customer Portal |
| Error notification contact | To report errors to your qualified experts who can analyze, process and resolve them |
| Invoice contact | To issue your order an enable correct and timely invoicing |
| Commercial contact | To address commercial and contract-related questions to the responsible person in your company |
| Change request manager | To ensure the person submitting a change request (CR) is authorized to do so, as CRs have financial impact |
| Supervisor for change request manager | To ensure that the removal or addition of new CR managers is approved |
| Technical contact | To have a contact person with expertise for technical decisions |
| Data protection officer | Data protection officer |
| VPN contact | To ensure timely processing |
| Escalation notification contact | To ensure that critical issues are addressed and taken care of by the responsible person in your company |
| Maintenance notification contact | To ensure that upcoming maintenance is known to you and taken into account |
| BIS Portal users | To authorize additional people in your company to monitor your BIS |
| Service Desk Portal users | To authorize additional people in your company to access the Service Desk Portal and open tickets such as incidents or change requests. The following roles always receive a Service Desk Portal account: Change request managers, Supervisor for change request managers |