Here you will find information about:
- Purpose
- Access
- Key features
- Support
Purpose
The Service Desk Portal provides a central platform for reporting incidents, submitting change requests or asking for any support regarding our services and products.
Access
You need a Service Desk user account to access the Service Desk Portal. It is initially given to you by us. If you do not have one, you can request a user account by contacting our Service Desk via phone or email (see “Support” below). If you or a colleague have a SEEBURGER Customer Portal user account, you can find more options to contact us in our SEEBURGER Cloud Online Help.
Link to the Service Desk Portal: https://serviceteam-seeburger.powerappsportals.com/en-US/
Key features
- Submit new tickets (incident, change request, questions)
- View your open tickets
- Access targeted knowledge base articles
Documentation
This is an overview of all documentation related to the Service Desk Portal:
- Service Desk Portal user guide: Service Desk Portal > Suggested Resources > SEEBURGER Service Desk Portal User-Guide
- Service Desk Portal FAQs: Service Desk Portal > Suggested Resources > FAQs
- Ticket creation process: Opening a ticket via Service Desk Portal
Support
Find more information in this post: Support contact details