Need help? Here’s a quick overview of where to go and who to contact for different support topics.
| Support need | Channel | Contact details | Notes |
|---|---|---|---|
| Support for any questions and requests | Service Desk Portal | https://servicedesk.seeburger.de/ | suited option for urgent incidents because you set priority level yourself |
| Support for any questions and requests | Phone | See support phone numbers on our website: SEEBURGER: 24/7 Customer Support and Monitoring | SEEBURGER BIS Platform | suited option for urgent incidents |
| Support for any questions and requests | servicedesk@seeburger.de | not recommended for urgent incidents because priority is set to low | |
| Support for issues with Service Desk Portal and SEEBURGER Customer Portal | contactmanagement@seeburger.com | Customer Contacts and Self Service Desk (SSD) Accounts, Master data maintenance, Account or Login Issue (ITSM Portal and Customer Portal), Department View requests |
Relates pages:
Opening a ticket via Service Desk Portal