This is an overview of all our departments involved in your SEEBURGER project
- Sales
- Presales
- Order Management
- Operational Planning
- Consulting
- Service Management
- Service Desk
Sales
- Central point of contact for all commercial and contractual questions (for example, licenses, subscriptions, prices, contract scope/changes, etc.)
- Advice on product selection, solution architecture at the commercial level, and possible extensions within the SEEBURGER Business Integration Suite
- Questions about the current order or offer
- Contact for follow-up projects
Presales
- Supports Sales with technical presentations
- Contact for contract-related questions
Order Management
- Sends you welcome email about 1 week after you signed your contract confirming your order and requesting contact details of mandatory contact persons from your company (see “What contact details does SEEBURGER need from my company and why? (Only relevant for Cloud customers)”)
Operational Planning
- Sends status updates when necessary, for example if additional time is required to identify the most suitable colleague or specialist for your project
Consulting
- Invites you to kick-off meeting to discuss project scope
- Manages initial project according to your desired level of involvement
- Handles technical implementation of initial project according to your desired level of involvement
- Informs you about project progress
Service Management
- Involved in system delivery process
- Organizes welcome workshop to inform you about different topics (SLA reports, Incident Management…)
- If you book a dedicated service manager after the initial project has successfully launched, they will also take care of:
- SLA reporting
- Problem Management, Release Management and Change Management coordination
- Escalation communication
- Continuous service improvements
Service Desk
- Supports you with incidents, service requests and any question regarding services, product support, software update delivery, and product documentation
- Find more information on the support service levels on our website.
Related pages:
Opening a ticket via Service Desk Portal
Support contact details