This is an overview of all our departments involved in your SEEBURGER project
- Sales
- Presales
- Order Management
- Operational Planning
- Consulting
- Service Management
- Service Desk
Sales
- Central point of contact for all commercial and contractual questions (for example, licenses, subscriptions, prices, contract scope/changes, etc.)
- Advice on product selection, solution architecture at the commercial level, and possible extensions within the SEEBURGER Business Integration Suite
- Questions about the current order or offer
- Contact for follow-up projects
Presales
- Supports Sales with technical presentations
- Contact for contract-related questions
Order Management
- Sends you welcome email about 1 week after you signed your contract confirming your order and requesting contact details of mandatory contact persons from your company
Operational Planning
- Sends status updates when necessary, for example if additional time is required to identify the most suitable colleague or specialist for your project
Consulting
- Invites you to kick-off meeting to discuss project scope
- Manages initial project according to your desired level of involvement
- Handles technical implementation of initial project according to your desired level of involvement
- Informs you about project progress
Service Management
- Involved in system delivery process
- Organizes welcome workshop to inform you about different topics (SLA reports, Incident Management…)
- If you book a dedicated service manager after the initial project has successfully launched, they will also take care of:
- SLA reporting
- Problem Management, Release Management and Change Management coordination
- Escalation communication
- Continuous service improvements
Service Desk
- Supports you with incidents, service requests and any question regarding services, product support, software update delivery, and product documentation
- Find more information on the support service levels on our website.