Escalation
For any existing incident or change that does not yet meet your expectations, please trigger an escalation by sending an email to escalation@seeburger.com. This helps us direct the necessary attention to your requests and maintain our high-quality standards.
More information
Find more information on Escalation Management in the following documents available in the Service Desk Portal:
- Service Desk Portal > Suggested Resources > Service Guideline for SEEBURGER Cloud Services > Chapter 2.5
- Service Desk Portal > Suggested Resources > Service Guideline - Customer Information on Technical Support > Chapter 4