Prerequisite
- You have a Service Desk user account. Find information about Service Desk user accounts in the Service Desk Portal post under “Access”.
- You are logged into the Service Desk Portal: https://servicedesk.seeburger.de/en-US/.
Procedure
1. Click Create Ticket to submit a new request.
Note: Based on the entered short description of the issue the system will automatically search the knowledge base. Relevant articles will be displayed. Articles will open in a new browser tab so you can easily return to your ticket form.
2. Choose the system, product, or service the issue relates to from the Subscription dropdown menu.
3. Enter a detailed description. You can use the rich text editor to format text or add screenshots.
4. Select the Priority for your request.
5. If necessary, attach files to your ticket. Attachment limit: Up to 20 MB per file. For larger files, request an upload link to our SEEBURGER Managed File Transfer platform from your support engineer.
Find more information on opening tickets here: Service Desk Portal > Suggested Resources > SEEBURGER Service Desk Portal User-Guide > Chapter 4 and 5