Escalation & Complaint
For any existing incident or change that does not yet meet your expectations, please trigger a complaint by sending an email to complaint@seeburger.com. This helps us direct the necessary attention to your requests and maintain our high-quality standards.
Our customer care coordinators will handle your request and get back to you as soon as possible.
More information
Find more information on Escalation Management in the following documents available in the Service Desk Portal:
- Service Desk Portal > Suggested Resources > Service Guideline for SEEBURGER Cloud Services > Chapter 2.5
- Service Desk Portal > Suggested Resources > Service Guideline - Customer Information on Technical Support > Customer Escalation Options