Escalation & Complaint
For any existing incident or change that does not yet meet your expectations, please trigger an escalation by sending an email to escalation@seeburger.com. This helps us direct the necessary attention to your requests and maintain our high-quality standards.
If you would like to submit a complaint without escalating the matter, please use this email address: complaint@seeburger.com.
Either way, our customer care coordinators will handle your request and get back to you as soon as possible.
More information
Find more information on Escalation Management in the following documents available in the Service Desk Portal:
- Service Desk Portal > Suggested Resources > Service Guideline for SEEBURGER Cloud Services > Chapter 2.5
- Service Desk Portal > Suggested Resources > Service Guideline - Customer Information on Technical Support > Customer Escalation Options