As of July 1, 2024, the SEEBURGER Service Desk only accept email requests to create incidents if they are sent by a registered user. 
What do you need to do?
It is advisable to ensure that all your employees that are supposed to interact with SEEBURGER Service Desk are registered in our system. If you have any questions about this or would like to register additional users, please contact our SEEBURGER Service Desk directly:
Email : servicedesk@seeburger.de (with valid user)
SSD Portal: https://servicedesk.seeburger.de (with SSD account)
Hotline: +49 7252 961443 (for other countries please check here)
Background:
The SEEBURGER Service Desk receives a very high number of messages from unregistered contacts of our customers every day. Of course we have to make sure that only valid contacts can open tickets. Therefore, the authentication and authorization of these non-registered users takes a lot of time. For Trading Partners using for example a booked service like Trading Partner Service, SEEBURGER Supplier Portal, etc. there will be separate procedures. The information will of course be made available to customers who have booked affected services.